Refund policy

Damaged or Wrong Product

Returns are considered in case of a damaged or wrong product is delivered. For any return, please contact us at 8209098530 within three days of receiving the product. You have to provide details like product conditions and product pictures while generating your request. We will arrange a pickup after processing your request and your refund will be initiated once the product is received at our warehouse.  We will not entertain a return any later than three days from receiving the product.

Exchanges 

We offer an exchange in sizes for all products. If the ordered piece doesn't fit you, please contact us at 8209098530.

We will not entertain exchanges any later than three days from receiving the product. If you wish to exchange a piece, please initiate a return within three days of receiving your order.

Don't Like Your Purchase

In case you don't like your purchase and want to return the product, please contact us at 7062711208 within three days of delivery. For such returns, if pickup is arranged by Shilpkrini there will be a deduction of 200 Rs as return handling and shipping cost from your refund. 

For a full refund, you must send the products to our warehouse (address mentioned below) by yourself. Once the products are received at our warehouse after checking and processing your refund will be initiated:

ShilpKrini

61A, Kundan Nagar, Sanganer, Jaipur, Rajasthan 302029

Ph: 8209098530

You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Customized Products

Exchanges and returns will not be accepted for any customized order. A product is eligible for exchange/return only if it is a standard product.

Refunds

Refunds will be initiated through the store credits within 7 working days.  

Cancellation

If unfortunately, you have to cancel an order, please do so before your order is shipped. Shipping charges are non-refundable once the order is dispatched. You can request your order cancellation by mailing us at Shilpkrini@gmail.com.

Please read item descriptions carefully and note the sizes of products. Please also know monitors are calibrated differently and colors, while they may be close, may not be 100% accurate. Please note by purchasing from Sootisyahi you as the buyer agrees to our shopping terms, conditions and policies.